Silverline Benefit Group ("Silverline," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, contact us, or schedule an appointment, how we use it, and the choices you have.
Information we collect
Information you give us
- Contact details — your name, email address, and telephone number.
- Details about your situation — anything you include in a message, such as your zip code, current coverage, medications, doctors, or enrollment timing.
- Appointment details — the date, time, and contact information you provide when booking an appointment or callback.
Information collected automatically
Like most websites, our site and hosting provider may automatically record basic technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This helps us keep the site secure and working properly.
How we use your information
- To respond to your inquiry and provide the free Medicare review you requested.
- To compare Medicare plans available in your area and help you enroll if you choose to.
- To schedule, confirm, and remind you about appointments.
- To contact you by phone, email, or text message about your request, where you have given permission.
- To comply with legal, regulatory, and Centers for Medicare & Medicaid Services (CMS) requirements.
- To maintain the security and performance of our website.
Text messaging (SMS)
If you provide your mobile number and agree to receive text messages, we may send you messages related to your inquiry, appointment reminders, and follow-up about your Medicare coverage. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.
How we share information
We do not sell or rent your personal information. We share information only as needed to serve you:
- Insurance carriers — when you choose to apply for or enroll in a plan, we share the information needed to complete that application with the carrier you select.
- Service providers — trusted vendors that help us operate, such as website hosting, form processing, scheduling, and customer relationship management tools. They may use your information only to provide services to us.
- Legal reasons — when required by law, regulation, subpoena, or government request, or to protect the rights and safety of Silverline, our clients, or others.
Scope of Appointment
As required by CMS, before we discuss specific Medicare Advantage or Part D plans in an appointment, we may ask you to complete a Scope of Appointment form confirming the types of products you'd like to discuss. We keep these records as required by law.
Cookies
Our website may use cookies and similar technologies that are necessary for the site and embedded tools (such as our scheduling widget) to function. You can control cookies through your browser settings; disabling them may affect some features.
Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, so please avoid sending sensitive details like your Medicare number or Social Security number through our website form. We keep your information only as long as needed to serve you and to meet legal and regulatory record-keeping requirements.
Your choices
- You may ask us to access, correct, or delete your personal information, subject to legal record-keeping requirements.
- You may opt out of calls or emails at any time by telling us, and out of text messages by replying STOP.
- Depending on where you live, you may have additional rights under state privacy laws. Contact us to exercise them.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Third-party links
Our site may link to other websites, such as Medicare.gov or insurance carrier sites. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised.
Contact us
Silverline Benefit Group
Phone: (855) 876-2433
Email: info@silverlinebenefit.com